ridebelgrade

Privacy Policy

Updated: May 26, 2025

We have adopted this Privacy Policy, which determines how we process the information collected by ridebelgrade.com and also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the ridebelgrade.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect

Booking Information

When you submit a booking request through our website, we collect the following personal information necessary to process your transfer:

  • Contact information: Your phone number or Telegram handle (whichever contact method you select) to reach you regarding your booking
  • Booking details: Scheduled date and time of your transfer
  • Passenger information: Number of passengers
  • Location information: Pickup and dropoff locations, including district/area information when applicable
  • Service specifics: For airport transfers, we may collect your flight number and whether you need airport signage assistance
  • Pricing information: The calculated fare for your selected service

This information is collected solely to process your booking request and communicate with you about your transfer. We do not store payment information — bookings are confirmed through direct contact.

Authentication

When you authenticate on the website, we collect your email address. Your email address is solely used for the purpose of authentication and account security. Your email address will never be transferred, disclosed to other users, or shared with third parties unless required for authentication purposes. We employ secure server-side storage to prevent unauthorized access.

Device and Usage Information

When you visit ridebelgrade.com, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect information about the pages you view, referral sources, and how you interact with the site. This “Device Information” is used only to identify potential abuse and gather statistical website usage information that does not identify individual users.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

Your rights

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security

We secure the information you provide on computer servers in a controlled and secure environment protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody.

Third-party Services

Our website includes the following integrations with third-party services and providers: sentry.io, posthog.com, google.com. We try to keep these integrations minimal and for the sole purpose of maintaining service availability and ensuring the best performance and user experience.

Legal Disclosure

We may disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@ridebelgrade.com.